Style Club community

GENERAL TERMS AND CONDITIONS FOR “STYLE CLUB” COMMUNITY

1. PARTICIPATION

Participation in the STYLE CLUB Community, a Customer Loyalty Programme, is organized by Neinver S.A.U. based in Madrid (Spain) for users (only natural persons acting as consumers, i.e. persons making purchases not directly related to their business or professional activity) of Factory outlet centres in Poland.

Through this personal, non-transferrable loyalty membership, participants will earn points for purchases made in Factory centres, which they can redeem for gift cards. The company responsible for the gift cards functioning is Giftify SA with a registered office at Cantersteen 47, 1000 Brussels, Belgium.

Points awarded under the STYLE CLUB program remain valid for 6 months from the date they are credited. After this period, any unused points expire automatically and cannot be reinstated.

A card may only be issued to users who have a verified account, have registered at least one receipt, and have accumulated a minimum of 150 points.

Points may be exchanged for funds on a card exclusively through the FACTORY app. The minimum number of points required for redemption is 150 points, and the maximum value of funds that may be loaded onto a card may not exceed the equivalent of PLN 250.

Funds loaded onto the card remain valid for 12 months from the date they are granted. After this period, any unused funds expire.

A card may be deemed inactive and cancelled if all of the following conditions are met:

• the card was created more than 12 months earlier;

• the card balance is PLN 0;

• no activity has been recorded on the card during the preceding 12 months.

In the event that an inactive card is cancelled, the user may lose the ability to benefit from the advantages associated with that card.

Users may also have access to various kinds of promotions (rewards), including product discounts, exclusive services, birthday gifts, and gifts for reaching certain point levels.  Each of these rewards will be unlocked by earning points based on the user’s purchases or interactions in the Centre. A specific breakdown of interactions and the points associated with each of them can be found in the “Style Club” section  on the Style Club Center website.

To join the loyalty programme, the user must register in the database through the usual channels and choose a Style Club Centre within the user’s private area. To be able to select a Style Club Centre, the user must first have chosen a favourite Centre. 

Style Club Centre – Centre where the user will enjoy the use of the STYLE CLUB and obtain discounts on purchases, accumulate points by making purchases in shops, and enjoy member benefits. The Style Club centers are: Factory Annopol, Factory Gliwice, Factory Kraków, Factory Poznań, and Factory Ursus.

Favourite Centre – The selected centre or centres of interest from which they will get updates about news and discounts. A user can select one, several or all of them and may change this in the preference settings at any time. Users who have not chosen a favourite centre will receive no centre-specific communications and will not be able to select or change their Favourite Style.

Every user will have an account showing their points.

2. CANCELLING MEMBERSHIP

Any user may cancel their membership as follows:

- by emailing notification to styleclub@neinver.com using the e-mail address that has been indicated by the User while registering in the program. 

- or in their private area at https://myaccount.factory.pl/security

At that time, the user will have the right to redeem all accumulated points for a gift card, as long as they have accumulated at least 150 points available for redemption; once the user submits a membership cancellation notice, if points are not redeemed within 7 calendar days, the user will be understood to have expressly forfeited them.

Neinver S.A.U. reserves the right to justifiably remove from the program any user who defrauds, alters, or disables the good functioning and operation of this promotion, and reserves the right to bring legal action against anyone committing any type of acts that could be considered tampering or cheating.

3. POINTS

Points can be earned based on the price of purchases made in businesses affiliated with the STYLE CLUB, (listed in the “Brands” section of the FACTORY app), rounding to whole numbers. So if the fractional part is 0.5 or more, the sum will be rounded up. For instance, 1.5 points = PLN 10. On the other hand, if the fractional part is below 0.5, the sum will be rounded down. For instance, 1.2 points = PLN 5, Standard conversion is 5 PLN = 1 point. Points can also be gained through consumer interactions, which may differ from one centre to another. The user may accumulate and redeem points at any Style Club Center. 

In the section of interactions and the points associated with each of them can be found in the “Style Club” section on website, typing the specific center website URL followed by /faqs.

The user can earn points to be exchanged for a gift card, which can be used for purchases in store of the Centre. Style Club participating in the campaign. Points in the Style Club program for the purchases made in any Style Club Center, and to be exchanged for a gift card, may be earned in the following ways:

* By taking a photo of the receipt (other fiscal documents, including VAT invoices, are not acceptable) from a store participating in the promotion through the “FACTORY” app (further the “app”), ensuring that both the receipt header and the section showing purchased items and totals are clearly visible and fully legible.

* By identifying themselves on the tablets in the stores participating in the campaign (if available), with their email, before or after each purchase.

* Manually through the app and when it is required from the user, by adding the fields that are still pending. The user will be able to track the receipts pending validation in the app section > My purchases > My pending receipts. The organizer has 48 hours to validate the receipts. The user may add receipts only within 30 days after the purchase date indicated on the receipt. After those 30 days, it will no longer be possible to earn those points and a “Receipt not found” error will appear. 

Participation in promotions of any kind that involve the earning of points will require making at least one purchase in any store within the Centre (whether affiliated or non-affiliated) during the promotional period, and in all cases in accordance with these Terms and Conditions. 

The app will apply automatic validations and will not allow: (a) adding more than 2 receipts which were issued on the same day; (b) adding more than 4 receipts which were issued within a period shorter than 14 days; (c) receipts with an amount greater than PLN 650 will require additional validation by the infopoint, (information point) at the Style Club Center. These restrictions are applied automatically and definitively in the app; the cases specified in Items (a) and (b) cannot be subject to consideration through the Information Point or alternative channels (including WhatsApp), nor will appeals or claims be accepted to claim additional receipts in these cases.

Users must keep their purchase ticket(s), which may be requested by the Center at any time. They are required to submit it within fifteen (15) calendar days from the date of request. Failure to do so may result in the Center reserving the right to remove the user from the program and even block the card.

Users who have problems crediting points either in person or on the app should contact the InfoPoint staff or sending an email with tickets images to styleclub@neinver.com

If a User needs to make an inquiry, report an incident or request technical assistance related to the app, the program and/or services related to the “Style Club” Customer Loyalty Programme, they may do so by contacting styleclub@neinver.com. However, any inquiries, reports or assistance requests related to the functioning of the gift cards shall be reported in accordance with the Terms & Conditions referred to in Sec. 11 below that is by contacting complaints@giftify.me.

If a business uses only e-receipts, the user should visit the information point to have the points added manually within 30 days after the date on the purchase ticket (s) or by contacting the InfoPoint staff or sending an email with tickets images to styleclub@neinver.com .

Points expire 6 months after they are awarded, and the customer is responsible for monitoring their balance and redeeming the points before the expiration date. The transfer or assignment of points between different accounts or to third parties, regardless of whether such persons are related to the user, is strictly prohibited in all cases. Accordingly, points may be used exclusively by the user to whom they were awarded.

Users whose accounts have remained inactive for 24 months may be removed from the program without prior notice.

A card may be issued only to a user who has a verified account, has registered at least one receipt, and has accumulated a minimum of 150 points.

Points may be redeemed exclusively through the FACORY app for funds available on a card. The minimum number of points required for redemption is 150 points.

Points may be redeemed only through the app, in increments of 150 points, up to a maximum amount of PLN 150. At the same time, the maximum receipt value eligible for earning points is PLN 8,000.

The PLN-to-points conversion ratio is as follows:

An inactive card is defined as a card that simultaneously meets all of the following conditions:

• it was created more than 12 months ago; 

• its balance is PLN 0; 

• no activity or transactions have been recorded on the card during the preceding 12 months.

4. REWARDS

There are three user levels—FAN, FRIEND and AMBASSADOR—based on the number of points earned, and for each of these levels a set of benefits has been defined that the user can unlock. Upon reaching a new level, the user will be notified automatically of a list of benefits. 

A specific breakdown of the benefits for each level can be found at https://myaccount.factory.pl/loyalty

The user cannot claim benefits from a Style Club Centre other than the one they are associated with upon receiving notification that they have reached another level. 

5. GIFT CARDS

The user can redeem the points available in their account for a gift card when they reach a minimum of 150 points, up to a maximum of PLN 250 gift card value (1,500 points; That is, the maximum amount per receipt for points accumulation will be PLN 8 000), always in blocks of 150 points.

The gift card can be used only at Community-affiliated businesses at the user’s STYLE CLUB centre and will expire 1 year after it is issued; Neinver S.A.U. bears no liability for any kind of incidents related to its use. 

The card may be requested by any user registered in the app, with no minimum purchase requirement; however, the user must have registered at least one purchase receipt, have at least 150 points and have verified their email address via the confirmation link sent during registration.

The user can check the available money through the QR placed on the gift card. FACTORY app, and it will remain there for up to 12 months.

If a product is returned, only the amount paid through this payment method will be transferred, as it is not possible to receive other sums on this card.

Neinver S.A.U. reserves the right to change the terms and conditions of use at any time without prior notice to the user.

Any tax consequences arising from use of the Card shall be assumed by whoever is liable under applicable law.

6. CHANGES TO THE GENERAL TERMS AND CONDITIONS

Any possible modification, in whole or in part, of the point-awarding mechanism or of any other promotion , or of the requirements and benefits for using the gift card, may be made by Neinver S.A.U. by announcing it through the website or through whatever written or electronic means or social media it deems appropriate. These changes, which may be made without prior notice to the user, shall generate no liability whatsoever on the part of Neinver S.A.U. Continued use of the card and the exchanging of points implies acceptance of the modifications made.

Businesses affiliated with the loyalty programme may cease their affiliation, which can be communicated through whatever individual or group means are deemed suitable and without that decision giving rise to any liability whatsoever on the part of Neinver S.A.U.

7. LIABILITY

Neinver S.A.U. accepts no liability under any circumstances for damages of any nature that may arise from causes including but not limited to errors or omissions in content, or unavailability of the portal or app despite having adopted all necessary technological measures to prevent it.

Neinver S.A.U. accepts no liability for the information and content stored in locations including but not limited to forums, chats, blog generators, comments, social media, or any other media that allow third parties to post content online independently. Neinver S.A.U. does, however, make itself available to all users and to public authorities and law enforcement, and cooperates actively in the removal, and where appropriate, the blocking of any content that could affect or violate national or international law, the rights of third parties, or public order and morals. If the user believes that the website includes content that might fit into that category, they are urged to report it immediately to the website’s administrator.

The website and app have been checked and tested to ensure their proper functioning. In theory, their proper functioning can be guaranteed 24 hours a day, 7 days a week, all year. Nonetheless, Neinver S.A.U. does not rule out the possibility of programming errors or that access to the website or app might become impossible due to force majeure, natural disasters, strikes, or similar circumstances.

Neinver S.A.U. accepts no liability for any possible problems in the affiliated businesses’ application of discounts or for the availability of those businesses’ services, and therefore Neinver, S.A.U. and the Ownership of the Style Club Center are exonerated from any claim which could therefore be reported by the user.

Regarding the availability of services or discounts, or any other promotion involving third parties, Neinver, S.A.U. shall not be liable to the user for damages arising from any breach in connection with these third parties’ services or actions. 

8. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

Mere participation implies acceptance of these Terms and Conditions and of the judgement of Neinver S.A.U. in resolving any issue or incident arising from the promotions or benefits, and it is therefore the case that expressing non-acceptance of all or part of the Terms and Conditions will lead to the user’s exclusion and as a consequence, Neinver, S.A. and the Owner of any affiliated Style Club Center, shall be released from complying with the obligation undertaken towards that user.

If the Style Club loyalty programme ceases operation, the user will be notified by email a month in advance. During that period, the user may redeem all their points, and so if the points are lost, the user shall bear sole liability for it. Once that period ends, the user will no longer be able to claim them. 

9. COMUNICATION

For reporting any incidents, they can reach out through the channels listed on the Favorite Center's website.

10. DATA PROTECTION

Users’ personal data will be handled in compliance with Neinver’s Privacy Policy, available  typing the specific center website URL followed by /privacy-policy.  The FACTORY outlets will not handle Users’ personal data and shall bear no liability for such information.

11. TERMS AND CONDITIONS OF THE GIFT CARDS

Responsible entity for the gift cards functioning is Giftify SA with a registered office at Cantersteen 47, 1000 Brussels, Belgium.

General Terms & Conditions related to the use of gift cards are available at: 

1. For Factory Annopol: https://factoryannopol.giftify.me/pl_PL/signin

2. For Factory Gliwice: https://factorygliwice.giftify.me/pl_PL/signin  

3. For Factory Kraków https://factorykrakow.giftify.me/pl_PL/signin  

4. For Factory Poznań: https://factorypoznan.giftify.me/pl_PL/signin  

5. For Factory Ursus: https://factoryursus.giftify.me/pl_PL/signin